Hi list, I know Roger and Rick have helped me out quite a bit already but I just want to know if anyone else has come across the following issue: We've migrated our old production forms to AR System Server 7.0. We are also using Service Desk 7.0 in our development environment. We've also installed the midtier and everything is working fine via the web except for one thing.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
I''ve noticed that when we submit incidents and the email notification has been sent to the appropriate group/individual, the notification does not have a URL link attached with it to bring the user to the appropriate incident record via the web. It still has the client attachment record. I've checked the filters and both shortcuts have been checked off. But it only has the one attachment with the notification and that attachment when clicked opens the client tool (ARTSK) and brings us to the corresponding incident record. We want URL's in the email notification so people can be directed to the incident record via the web when they click on the URL. If I had to code this in the body of the text myself, what would be the appropriate way to do this? Any ideas? _____ Mark Doornbos City of Winnipeg Operations - Managed Hosting Business Technology Services phone: 204.986.2508 fax: 204.986.5966 510 Main Street Winnipeg, MB R3B 1B9 <http://www.winnipeg.ca/interhom/vi_guidelines/viimages/thumbnail_3.gif> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
