Joe, I've added the path entries according to BMC Remedy. They mentioned nothing about the jdk or jre paths. They just wanted the WEB-INF\lib in there.
I now have a path that reads ( separated one line for each ; for clarity): PATH= C:\Program Files\Legato\nsr\bin; C:\WINNT\system32; C:\WINNT; C:\WINNT\System32\Wbem; C:\Program Files\Microsoft SQL Server\80\Tools\BINN; C:\Program Files\Common Files\Network Associates\VirusScan Engine\4.0.xx\; C:\Program Files\AR System\AREmail; C:\Program Files\Dell\SysMgt\oma\bin; C:\j2sdk1.4.2_13\lib; C:\j2sdk1.4.2_13\jre\bin\client; C:\Program Files\Java\j2re1.4.2_13\bin\client; C:\Program Files\Java\j2re1.4.2_13\lib; C:\Program Files\AR System\Mid-Tier\WEB-INF\lib; I still get the Error. Thanks, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Monday, June 11, 2007 3:40 PM To: [email protected] Subject: Re: Logout error on Midtier 7 and ARS 6.3 John, Asking you the obvious maybe but do you have your java SDK bin and lib in your PATH?? Is the version of the SDK installed compatible? And do you have a compatible JRE? with its bin and lib in the PATH too? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Reiser, John J Sent: Monday, June 11, 2007 3:10 PM To: [email protected] Subject: Logout error on Midtier 7 and ARS 6.3 Hello Listers, ARS 6.03.00 Patch 14 Midtier 7 Patch 2 New Atlanta Servletexec 5 Java 1.4.2_13 Has anyone come across a problem with logging out of Midtier? I can connect and use Midtier 7 but when I log out, via an AL run process I get the following in the browser: Error. The server encountered an unexpected condition which prevented it from fulfilling the request. java.lang.NoClassDefFoundError: com/remedy/arsys/support/MessageTranslation at pagecompile._shared._logout_xjsp._jspService(_logout_xjsp.java:101) at com.newatlanta.servletexec.JspHttpJspPage.service(JspHttpJspPage.java:41 ) at com.newatlanta.servletexec.JspServlet.service(JspServlet.java:1024) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.newatlanta.servletexec.SERequestDispatcher.forwardServlet(SERequestD ispa tcher.java:638) at com.newatlanta.servletexec.SERequestDispatcher.forward(SERequestDispatch er.j ava:236) at com.newatlanta.servletexec.SERequestDispatcher.internalForward(SERequest Dispatcher.java:283) at com.newatlanta.servletexec.ApplicationInfo.processApplRequest(Applicatio nInf o.java:1809) at com.newatlanta.servletexec.ServerHostInfo.processApplRequest(ServerHostI nfo. java:898) at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1 081) at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:9 63) at com.newatlanta.servletexec.ServletExecService.processServletRequest(Serv letE xecService.java:167) at com.newatlanta.servletexec.ServletExecService.Run(ServletExecService.jav a:20 4) at com.newatlanta.servletexec.HttpServerRequest.run(HttpServerRequest.java: 486) BMC Remedy wants me to re-install Midtier 7 Patch 2 "since this is Windows". I had already run through a couple of re-installs last night. I have confirmed the Path for the WEB-INF\lib and everything else they asked me to check. Any help would be appreciated. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.472 / Virus Database: 269.8.13/843 - Release Date: 6/10/2007 1:39 PM ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
