Good morning all,


I tried using a archive form on the e-mail messages form (by enabling the
new Archive tab) and for some reason the link was broken between the mail
messages form and the e-mail engine.



I needed to import all mail objects from production to development (where I
tried this little experiment).



We are planning a refresh of Development from production (So I will have
over 400k mail messaged to try and delete) and I will then try the delete
option on the archive tab (I am not going to try using archive form again).



Let you know in a week what happens.



Howard Richter



On 6/12/07, Neel Guatam <[EMAIL PROTECTED]> wrote:

**

Hello list,



Sorry for bugging you again but this is very urgent for me and any help
would be highly appreciated.



Thank you,



*Neel Gautam*





*From:* Gautam, Neel
*Sent:* Monday, June 11, 2007 1:56 PM
*To:* '[email protected]'
*Subject:* Archive email records from 'AR System Email Messages' to a new
staging form



Hello listers,



The idea is to use form archiving on 'AR System Email Messages' form to a
new staging form. I have following questions regarding the same: (We are
using ARS 7.0.01 Patch 001)



1) Are there any known issues with archiving that anybody have
experienced? I have read a few emails in past few days regarding this in
which somebody claimed some defect or something, can't locate that email
anymore.

2) Any guidelines that one should follow while using archiving? Best
practices?

3) Any guidelines as to which/how many fields to copy over to staging form
from 'AR System Email Messages' form? Is it advisable to copy over EVERY
SINGLE field from 'AR System Email Messages' regardless of if you are using
it or not?

4) One of the work-flow uses 'RTF Content' field on 'AR System Email
Messages' form. It is of type "attachment" and display type is "list
control". However, I can't see that field on 'AR System Email Messages'
form. There is not a single field that's not in the current view! Position
size is X:0, Y:0, Width:0 and Height:0 and they are grayed out. How do I
copy this field over from 'AR System Email Messages' to my new staging form?



Thank you,



Neel Gautam.

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--
Howard Richter

Remedy ServiceDesk Manager
CedarCrestone Managed Services Center

[EMAIL PROTECTED]

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