We use Column support and when I put a support request in I will get a call the same day and most times if I call there support center I will talk to someone right then and there. Now there have been times when I did get a call back by someone that was not up to par and I did talk to there support lead and he did note down my concerns and even one time he jumped on a call to make sure everything went smoothly.
One time I was in training at there main office and our system had a major problem and they were dealing with my backup that had very little knowledge with Remedy but they worked with him and they let me go into there support center during lunch to help out, they were on the call all day long to correct the problem and with multiple people. I have also worked with there onsite developers and they are great people (Mario) I would have to agree partly with the training as it was for the most part just out of the book and a few calls were made anytime there was a question. This is not an AD :) Dan Caissie UNFI -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Philip, Saji L Sent: Tuesday, June 12, 2007 10:23 PM To: [email protected] Subject: Re: BMC Rant Dave, Same situation here. Went to a RUG meeting sponsored by Column and it seemed it was mostly a sales pitch for SRM and Remedy 7.x. Really no collaboration of sorts. They should re-name it RPG( Remedy Promotion Group ). I guess, if the sponsor is a Column per se, then its mostly a sales presentation. Basically, it was a waste of time for me as well. I feel that support is an abbreviated notion for these guys. 6 months back I submitted a couple of requests to our third-partyr support line and to this day, I have not gotten any response, and we're paying these guys. Nice ' gig ' I thought. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, June 12, 2007 8:42 PM To: [email protected] Subject: Re: BMC Rant I know others here don't have any issues with Column. For me they have never been some one I would go to for support. I've been to local RUG's where the Column folks simply read the Powerpoint slides. No additional information was added. Waste of time. It also seems that Column is attempting to create their own User World in Atlantic City.. Dave -------------------------- [EMAIL PROTECTED] (Wireless) ----- Original Message ----- From: Action Request System discussion list(ARSList) ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
