Hi All,
I just can't get the AREA plugin to communicate with our LDAP system
over SSL (AR6.3 Patch 20/Novell eDirectory). Non-SSL connection works
a treat, but am struggling to get the SSL connection to work. I've
reviewed previous posts to no available. If anybody could give me some
guidance it would truly appreciated.
So far, I've:
1) Installed Netscape 4.79 on the Remedy Server (HP-UX)
2) Pointed Netscape at the https link for our LDAP system and
registered the root cert
3) Added additional certs to the cert7.db file using the certutil
utility on the HP system
certutil -A -n "GDS-TEST CA-PublicKeyCert" -t "C,C,C" -i "GDS-TEST CA-
PublicKeyCert.der" -d /cluster/remapp/app/.netscape
4) Configured up the AREA Configuration form
5) When testing the connection, the plugin logging (FINEST level)
shows the following error...
* Wed Jun 13 2007 16:57:24.0744 */ <ARSYS.AREA.LDAP> <FINER>
ldap_simple_bind("cn=RemedyAdmin,ou=ServiceAccounts,o=Services",
hidden)
* Wed Jun 13 2007 16:57:24.0889 */ <ARSYS.AREA.LDAP> <SEVERE> Bind:
Can't contact LDAP server (LDAPERR Code 81)
* Wed Jun 13 2007 16:57:24.0892 */ <ARSYS.AREA.LDAP> <SEVERE> Bind:
ldap_simple_bind failed [cn=RemedyAdmin,ou=ServiceAccounts,o=Services]
* Wed Jun 13 2007 16:57:24.0898 */ -VL
FAIL
Does anyone have any ideas on how I can troubleshoot further? or is
there something I've missed?
Thanks In Advance,
Kevin
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