> Is this generally available or just to partners? It is generally available. Any customer may request a trial license key. It is especially useful if you've just bought a new product and need a key right away. By getting a trial license key, you can get up and running while waiting for your permanent keys to get processed and sent to you. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of P Romain ARSlist Sent: Thursday, June 14, 2007 1:37 PM To: [email protected] Subject: Re: Sandbox for ITSM 7? ** In the licensing and password section of the BMC support site there is a link to request a trial license. Is this generally available or just to partners? ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Sent: 14 June 2007 18:36 To: [email protected] Subject: Re: Sandbox for ITSM 7? Ron, Upgrade the application you are using from ITSM 6 to ITSM 7 ? This is a major change. ITSM 7 is a complete rewrite of the ITSM application based on the ITSP (ex-Viadyne) application, not ITSM 6 (the code base for ITSM 6 has been abandoned by BMC). It is not a simple upgrade and there is virtually no overlap in forms/workflow between ITSM 6 and 7. Changing to ITSM 7 is like installing a completely new application - you will need to re-train your staff, change/adapt existing processes, perform a complicated migration of existing data to the new application, discover which of your current customizations need to be re-done on the new application, etc. etc. my .02 HTH Regards...Gidd ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters Sent: Thursday, June 14, 2007 8:38 AM To: [email protected] Subject: Sandbox for ITSM 7? ** I'm working on our upgrade to ITSM 7 (well, actually just Service Desk 7) and I'd like some advice. For past upgrades, I've done a completely OTB install on an unlicensed 'sandbox' server just to see what's there, and compare my customizations to the OTB and so forth. As you know, we can't do an unlicensed install with ITSM 7, so I'm wondering how some of you who have already dealt with this managed. I've got a licensed development system, so I can install there, but it's likely I'll need to do some troubleshooting of production problems before we get the upgrade in production, so I need a dev system that's exactly like production. I'm thinking I could do a backup of the existing dev system database, then do a fresh install or ARS 7 and a fresh OTB install of ITSM 7, then if I need the HD6.0 system, restore from the 6.0 backup. This sounds like it should work, but I don't know about binaries that may get installed for ITSM 7 which might make going back and forth between 6 and 7 challenging. Your thoughts? Thanks, Ron Legters Tools Administrator Data & Systems Services Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax www.univarusa.com <file:///\\www.univarusa.com> __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
