Are you opening the form differently from the Home Page selection (Query vs Submit...)? Is this console the Home Page or do you have something like a button on the Home page that opens this console? Fred
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Seidman Sent: Tuesday, June 19, 2007 12:40 PM To: [email protected] Subject: Re: ARERR 9200 when attempting to access a flashboard ** I'm replying to my own post with more info, because our 3rd party support is essentially useless. I've noticed that this ARERR 9200 isn't an issue with non-admin vs. admin users. If I view this console that has flashboards via opening the console form, there is no error. It's when I arrive at the console via the Home Page selection that I receive ARERR 9200, regardless of whom I am logged in as. I haven't worked with configuring home pages for users before. I'm missing something. Since the problem is with flashboard fields, does this have something to do with how mid-tier loads a home page? Thanks, Dave On 6/14/07, David Seidman <[EMAIL PROTECTED] > wrote: Hi Listers, BMC Remedy documentation and the knowledge base aren't helpful in explaining the ARERR 9200 I'm seeing when a non-admin user tries to view a flashboard. ARERR [9200] User has no access permission to <flashboard object name> The error guide says: User has no access permission to <name_of_object>. You attempted to perform an operation (for example, opening a form) to which you have no permissions. Check with your administrator. So I've done the obvious of making sure the user and flashboard object permissions align. This is on a development server (ARS 7.0.1 running a customized ITSM 6.0), and I suspect I might have caused this when I removed some seemingly unnecessary Public group permissions that ITSM 6 and prior versions have throughout the app. It would seem there's something obvious that I haven't checked, but I'm not catching it right now, so I thought I'd run this by the list. Thanks, Dave -- David H. Seidman Senior Analyst (Remedy Application Development) Duke University, Office of Information Technology [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
