We were missing Plugin: /u01/ar/h1dars02/incident/bin/ libcaieventcmd.so from our ar.conf file. Putting that into the file appears to have resolved the issue.
On Jun 19, 12:33 pm, Howard Richter <[EMAIL PROTECTED]> wrote: > I see Rick pointed you to the CAI (App Registry) form. > > That was one place that needed to be changed. Also we had some issues like > yours with patch 2 of the release, BMC fixed it in patch 3. > > Howard > > On 6/19/07, Jill E <[EMAIL PROTECTED]> wrote: > > > > > > > > > Melissa, > > > On a Service Desk 7.0.02 P3 installation I saw this exact error in the > > Requester Console when attempting to submit a request. This began > > after I removed most lines of ar.conf (or equivalent on Windows) to > > speed up AR restart while testing some things outside Service Desk. > > > My best guess is that the following lines are critical to this > > function of the Requester Console, but there are a few others inserted > > by IM that are probably important as well. Once I replaced these > > lines, requests save without that error. > > Plugin-Path: /usr/ar/ar-app/incident/bin > > Plugin: /usr/ar/ar-app/incident/bin/libcaieventcmd.so > > > In your configuration file, perhaps these lines are missing, have > > unrecognized end-of-line format for your system, have incorrect paths > > (or non-existent libcaieventcmd.so or dll) or similar? > > > I hope this helps. > > > Jill > > > ---- > > Jill E. Anderson > > North Dakota State University > > [EMAIL PROTECTED] > > > On 6/19/07, Melissa Reed <[EMAIL PROTECTED]> wrote: > > > We are getting an error message that says "ARERR[8755] The specified > > > plug-in does not exist: REMEDY.ARF.CAI" > > > > After looking through the api, filter and plugin logs, I have found > > > that the filter CAI:EVT:Outbound_Submit_StartFilterAPI_Async_Local > > > appears to be the one that is failing. > > > > Has anyone seen this or point me in the right direction to fix it? > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where > > the Answers Are" > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where > > the Answers Are" > > -- > Howard Richter > > Remedy ServiceDesk Manager > CedarCrestone Managed Services Center > > [EMAIL PROTECTED] > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are"- Hide quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
