Mike, if you have to deal with system forms, there is one rule of thumb - do NOT modify system workflow, just ADD your own (better with a custom prefix in names, to separate from systems). Everything should be fine then. I jave a very complex email parsing and routing workflow based on AR System Email Messages form, and all upgrades or patches to email engine passed fine for now.
Mike Balogh wrote:
The only thing I'll be parsing for in the subject line is a valid ticket ID, so that part of it won't be very complex. Most of my concern lies in adding custom workflow to "system" forms and past experiences where patches or new versions overwrote customizations on the User and Group forms. ~Mike
-- Mike Chepaykin _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
