Chris, have you tried the association from the other direction? Try associating a Resolved Incident from the Problem. That seems like it should be an available process, and probably a more ITIL-centric one. Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Doble Sent: Thursday, June 21, 2007 1:44 PM To: [email protected] Subject: Creating a PBM from a resolved INC ** Good Day, I am trying to create a Problem ticket from a resolved incident. I keep getting an ARERR 326 - Required field cannot be reset to a NULL value: HPD:Associations: Form Name02. This is 7.x out of the box and I haven't ever seen this before. I can create the problem before resolving the incident, but these folks have a special need which will preclude that. I can make the field optional, but it will probably have an adverse affect on workflow. Any ideas? Thank You, Chris Doble Mobile: 949-533-5346 __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
