We don't use contact unless the customer is someone like an executive
that has their assistant handle everything, who gets listed as the
contact. It's more of an optional thing for the situations where people
are unable to be reached for their own tickets.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Doornbos, Mark
Sent: Tuesday, June 26, 2007 10:09 AM
To: [email protected]
Subject: Customer versus Contact
**
Hi List,
Within Service Desk 7, do you guys have any guidelines or
recommendations for filling out the Customer and Contact sections (tabs)
in the Incident? Since both Customer and Contact are notified, it
probably doesn't make sense to have the same person be both.
Any ideas?
mjd
__20060125_______________________This posting was submitted with
HTML in it___
The information in this e-mail, and any files transmitted with it, is intended
for the exclusive use of the recipient(s) to which it is addressed and may
contain confidential, proprietary or privileged information. If you are not an
intended recipient, you have received this transmission in error and any use,
review, dissemination, distribution, printing or copying of this information is
strictly prohibited. If you have received this e-mail in error, please notify
the sender immediately of the erroneous transmission by reply e-mail,
immediately delete this e-mail and all electronic copies of it from your system
and destroy any hard copies of it that you may have made. Thank you.
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
