BMC Support Policy is posted at:
 
http://www.bmc.com/info_center_support/overview/0,,19097_4736154_4073759
6,00.html
 
"BMC Software provides Full Support for the current version/release of
all its products as well as one release preceding it (C-1).
Additionally, BMC Software will provide Limited Support to the C-2
release for 12 months after the current release has been made available.
Regardless of the number of supported releases, BMC Software will always
provide at least Limited Support for a version/release for a period of
at least 24 months from the date on which the version/release became
generally available (GA)."
 
Currently, 7.0.01 is the 'C' release, 6.03 is the C-1 release and 6.0.1
is the C-2 release.
 
Upon release of AR System 7.1.00, it would be considered the 'C'
release.  That means 7.0.01 will be the C-1 release and 6.03 will be the
C-2 release.  
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 
________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Tuesday, June 26, 2007 8:19 AM
To: [email protected]
Subject: Re: Remedy 7 Password Functionality


** 
Hi David,
 
When 7.1 is released, will 6.3 still be considered a supported release?
 
Eric Cleereman

        -----Original Message-----
        From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Easter, David
        Sent: Tuesday, June 26, 2007 11:14 AM
        To: [email protected]
        Subject: Re: Remedy 7 Password Functionality
        
        
        ** 
        Yes, a future release - most likely a version 7.1.00 - may
contain more out of the box password management capabilities.  You can
either contact your BMC sales person privately now to get more
information or wait until closer to when the product will be released
(current tentative date for release is August '07) so that such
information could be shared publicly.
         
        Thanks,
         
        
        -David J. Easter
        Sr. Product Manager, Service Management Business Unit
        BMC Software, Inc.
         
        The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC
Software, Inc.  My voluntary participation in this forum is not intended
to convey a role as a spokesperson, liaison or public relations
representative for BMC Software, Inc.
         

________________________________

        From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED]
        Sent: Tuesday, June 26, 2007 8:02 AM
        To: [email protected]
        Subject: Remedy 7 Password Functionality
        
        
        ** 

        Has anyone heard if a future release of Remedy 7 might include
improved password capabilities?  We're looking to enforce standards such
as password length, special characters, etc...  I seem to remember
having read about it on the now defunct 'What's New' section of the
support web site but can't find anything on it now.  Thanks!

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