From an earlier post that migth help :
---------------------------- And once you get a gui to install it, watch out for the following defect I have open about the installer:
1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE) SLM 7.0, ARS 7.0, Solaris (but happens all platforms) 2. STEPS TO REPRODUCE: Try to install SLM application, the data collector piece It prompts you for information: Please provide the AR Server database information for BMC Service Level Management product For TNS Name, enter the connect stirng from you tnsnames.ora file, which you can tnsping For Database name, enter the database name of ARSystem Enter ARAdmin for your Database User and AR#Admin# for the password 3. ACTUAL RESULTS: Error: Database connection failed: ITSM7 ARSystem 1521 ARAdmin. Please try again. 4. EXPECTED RESULTS: The dialog labels are completely misleading, what we've had to do to make it work: TNS Name: machine name where oracle DB resides Database name: SID value from tnsnames.ora file 5. ADDITIONAL INFO: I am trying to install SLM 7.0 on a Solaris 9 server, and I have met all the prerequisites. The install starts out fine, but when it reaches the point where it tries to verify my ARAdmin login on my Oracle server, it gets an error saying it cannot connect (please see the attached screen shots file). I know the connection can be made, because I can both tnsping the connect string (ITSM7), and I can also actually login on the ARAdmin account using sqlplus (from Oracle). My shell environment has all the Oracle environment variables in it that describe the database, and has the LD_LIBRARY_PATH variable containing all the 32-bit Oracle binaries. What is the connection method this installer uses to attempt the database connection? How can I force it to properly find my database? I am running the SLM install as root on my AR server, but the database itself is on another host (referred to by the ITSM7 TNS name I mentioned before). And of course, the AR server itself is functioning just fine against that database. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 ---------------------------- -- Jarl On 6/26/07, Troy Sasso <[EMAIL PROTECTED]> wrote:
Hello all, Hope you are all doing well. I'm looking to get past a slight road-bump with your assistance. I'm installing SLM 7 on a Win2003 server --> SQL 2000 --> AR 7, patch 2 --> SLM 7.0 The other modules are already installed and running; Incisdent, Problem, CHG. But, during the DB verification of the ARAdmin username and password, I'm seeing that the script is not recognizing the default ARAdmin username and AR#Admin# password. It's telling me that the DB connection has failed. But, I'm able to verify the AR#Admin# password through the DB and through the Admin tool. I've already set the JBOSS and JAVA environmental variables; BMC_SLM_JAVA_HOME JAVA_HOME Has anyone seen this and had to get past it? Thanks, Troy Sasso ____________________________________________________________________________________ Sucker-punch spam with award-winning protection. Try the free Yahoo! Mail Beta. http://advision.webevents.yahoo.com/mailbeta/features_spam.html _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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