Perhaps I'm oversimplifying it-but from a 10,000 foot perspective, if
what interests you is in SMS and what SMS can discover, why not just
query SMS?

 

In regard to your question, "...how will you know when something leaves
the company?" that's part of my point-SMS won't tell you that...at least
not in many big enterprises.

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, June 27, 2007 12:56 PM
To: [email protected]
Subject: Re: Real-World Value of SMS & CMDB

 

Well, the component and related information (installed HW and SW), if
that's important to you, would be something discovery tools like SMS can
give you.  Even if you only want to track the workstation, how will you
know when something leaves the company, or is added to the
infrastructure (like an unauthorized laptop)?

 

Rick 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, June 27, 2007 10:50 AM
To: [email protected]
Subject: Real-World Value of SMS & CMDB

** 

Hi everyone:

 

I wanted to discuss the practicality issues of using SMS to populate the
CMDB.  I understand all (or virtually all) of the theory, but now I want
to discuss the real-world practicality of it.

 

By my estimation, the only real-world value I see in using SMS to
populate the CMDB is that it saves someone from having to pound the
keyboard to get system information into it.  That's it.

 

I've heard some folks talk about using SMS to identify deltas within the
hardware inventory.  That is, on Day 1, Dell Workstation 1 was
discovered by SMS.  On Day 9, Dell Workstation 1 is missing.  That's a
delta.  An inventory manager can then be notified of that delta so that
he can go figure out if Dell Workstation 1 got up and "walked away."

 

But the way SMS is configured at most large sites, this would not work.
In some configurations, items do not get removed from the SMS database
until their machine account in the Active Directory is removed AND the
machine fails to respond to polls for X amount of time.  This does the
enterprise no good in preventing, say, theft, as a thief does not
request that the computer's machine account be removed from the Active
Directory before he steals it! Theft prevention and loss prevention are
two of the justifications in the total cost of ownership calculation,
according to ITIL.

 

But SMS alone won't get you there.  You need something like RFID to
truly identify instances of missing hardware.

 

So what does SMS get you other than not having to pound a keyboard?

 

Thoughts?

Norm

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