Hi, Are you trying to open the incident and problem applications from the AR client installed on your machine or the Web client? I had some problems opening the incident application from the Web client because the max heap size in Tomcat was set to low.
In addition to what Troy says, enable logging via Remedy Administrator (File --> Server Information --> Log Files) as well as the AR client (Tools --> Options --> Logging) to check what's going on in the background. Can you find the application in Remedy Administrator? Does it look fine there? Are you licenses ok? Regards, Runar -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso Sent: 27. juni 2007 16:45 To: [email protected] Subject: Re: BMC ITSM 7.0 Review the Incident and Problem install logs for DEF File errors. I've seen instances where the Incident install scripts errors out on the Import of a bunch of crutial forms. Also, did you setup your users for access to the Incident/Problem as Submitters and Users through the 'Application Administration Console'? --- "Syed Basith (sbasith)" <[EMAIL PROTECTED]> wrote: > Hi all, > > > We are evaluating ITSM 7.0 installed > > ARS 7.0 > Assignment Engine > Approval Engine > Email > CMDB 2.0 > Incident Management > Problem Management > SLM > > When i open the CMDB application it opens without > any problem, But when > i open Incident Management and Problem Management > applications, i get > blank screen does not open the applications? Any > body has any idea what > is happening? > > Thanks > > Syed Abdul Basith > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org ARSlist:"Where the Answers Are" > ________________________________________________________________________ ____________ Need a vacation? Get great deals to amazing places on Yahoo! Travel. http://travel.yahoo.com/ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
