John:
Yes! I've read many of the articles on IT Skeptic. Fantastic site! I wish more people would open their minds and read it. Norm ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Thursday, June 28, 2007 7:00 AM To: [email protected] Subject: Re: Real-World Value of SMS & CMDB ** Kaiser, An interesting source of info/opinion about CMDB. http://www.itskeptic.org/taxonomy/term/6 I also recommend for general ITSM/ITIL: http://www.itskeptic.org/ I like the itskeptic - as (whoever it is) the person has a very real world approach to the ITSM world. (And also calls out some companies bluffs/marketing). Email me offlist for comments. Thanks, -John On 6/27/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED] > wrote: Matt and everyone else: So for those of you who have a populated CMDB in a large enterprise--are you truly gleaning anything OF VALUE from it that you couldn't glean from the native auto-discovery DB itself? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, June 27, 2007 2:29 PM To: [email protected] Subject: Re: Real-World Value of SMS & CMDB Norm, Part of the value of having monitoring (and discovery tools) is that you can bash "changes" in the availability and configuration against planed changes. (And you can discover unplanned, and uncontrolled changes.) Some of the most expensive problems are planned changes. However some of the more serious failures are normally unplanned. Automated process can run 100% of the time. Humans pounding on the keyboard generally are not as 100% available, or 100% consistent about how they do things. ("Microsoft" != "microsoft" in most programming languages.) Everything I have read and learned about a CMDB is that if your not discovering some (or most) of your data then you might as well not even start down that road. Even if the discovery process leads to some false negatives, it is a start to understanding your actually environment and processes. And that is the point of the Configuration Management DB. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 6/27/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote: > ** > > > > Well...what the auto-discovery tool can/can't do isn't really my concern here. > > > > Say I have a server on the network. My discovery tool discovers it. It > accordingly creates a record in its database. > > > > A few days go by. Someone shuts down the server for > maintenance...coincidentally during the next discovery poll. The discovery > tool now sees the server as "missing" from the network. > > > > Now consider an enterprise that consists of over 40,000 such machines > (servers, workstations, laptops, etc.) and imagine the problem. > > > > ________________________________ > > > From: Action Request System discussion list(ARSList) > [mailto: __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
