I just found this while digging through the bowels of the configuration forms. To change the URL that goes out in SURVEY emails, open AR User, and open the SYS:Attachments form. Find the record entitled URL for Survey. Set it to offline, make a copy of it, and change the server name in the URL (hardcode it if you want). Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, June 06, 2007 5:59 PM To: [email protected] Subject: Re: URL in email ** I found that the new URL feature on the filter has a bug. I went into the new SYS:Notification form and added the proper URL in the Body of the email. -----Original Message----- From: Doornbos, Mark To: [email protected] Sent: Wed, 6 Jun 2007 8:47 pm Subject: Re: URL in email Hi Rick, Thanks again. Just to summarize.....you're currently receiving the .tsk file and the URL but you're users are unable to use the URL as it doesn't connect them to the correct source. Our workaround is just to place the URL in the subject of the email http:// <http://%3cservername%3e/arsys/home> /arsys/home and then they can find the incident # in the incident form. This seems like a step backward from using the client. Any other ideas? mjd ________________________________ From: Action Request System discussion list(ARSList) on behalf of Rick Cook Sent: Wed 06/06/2007 7:43 PM To: [email protected] Subject: Re: URL in email Sorry, that's a networking term. Fully Qualified Domain Name = servername.domain.company.com Short Name = servername Rick -----Original Message----- From: Action Request System discussion list(ARSList) __20060125_______________________This posting was submitted with HTML in it_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
