Rosemary, This is something that has worked at times in the past for me...it's not specific to Incident Management but ARS installations in general. When I notice the installation hangs on the 'Restarting server' message I open up the Windows Services dialog and manually start (or restart) the ARS service. The installation program may continue. HTH Stephen
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rosemary OConnor Sent: Sunday, July 01, 2007 8:00 PM To: [email protected] Subject: BMC Remedy Incident Management 7.0.02 installation query ** Hi all, I'm hoping someone can shed some light on the installation process. I'm attempting to install BMC Remedy Incident Management 7.0.02 onto a Windows 2003 Server R2 SP2 Standard Edition (VMWare unfortunately), 2.2Ghz processor and 2.0Gb RAM. It's been going a few hours so far. I know the server specs leave a lot to be desired but it's all I've been able to squeeze from our systems team, even after pointing out all the recommendations in the installation manuals. The installation seems to go fine until it gets to the point where it says "Restarting BMC Remedy Action Request System Server. Please wait.", also the CPU has been running at 100% since it got to this screen. Does anyone know how long it could do this for before finalising the installation? It's the first of the ITSM applications to go onto the server. Kind regards Rosemary Send instant messages to your online friends http://au.messenger.yahoo.com __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
