Rick there is an option in Outlook when you set up the account for Remedy, which says whether you want to keep the emails after they have been downloaded, something like Leave Copy on Server. If this option is checked or unchecked ( i cannot remember the toggle) once Remedy picks the email, Outlook will either leave a copy on the Exchange server or delete it Shafqat Ayaz
"Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.." ----- Original Message ---- From: Rick Cook <[EMAIL PROTECTED]> To: [email protected] Sent: Monday, July 2, 2007 4:50:18 PM Subject: Re: Retaining Remedy Emails in Outlook (U) 7.0 has that option to delete, but that just controls whether the items are deleted from the Email Messages form - NOT Outlook. Or are you saying that the setting has a dual purpose - keeping them in the form deletes them from Outlook, and vice versa? Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, July 02, 2007 1:29 PM To: [email protected] Subject: Re: Retaining Remedy Emails in Outlook (U) UNCLASSIFIED Does v7 have an AR System Email Mailbox Configuration form? 6.3 does and on the Advanced Configuration tab is a field, "Delete Outgoing Notification Messages - -Yes or No" We have the AR System Email Mailbox Configuration "Delete Outgoing Notification Messages = No" to keep the Inbox empty then created an Outlook rule so that every email is copied to a "Hold" folder. The Remedy team monitors messages from the Hold folder. Sandra Hennigan Enterprise Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, July 02, 2007 4:13 PM To: [email protected] Subject: Retaining Remedy Emails in Outlook ** Some of you may remember a few versions ago, when the email engine would hang if there were any emails in the Inbox of the Remedy email account. We just made up a rule to delete or move them, and that fixed the problem. I'm on v7.0.1 p2 now, and it's deleting them without any rule, and I don't see any way to tell ARS to retain them. I know that I can keep them in the AR System email messages form, but the customer also wants to store both the incoming and outgoing emails in the actual email account, and neither are being stored at present, despite the fact that we're doing nothing to delete them. The only rule we have in place is to delete Out Of Office emails, so that they don't create a new ticket or start a recursive loop. Anyone have an idea on this? Rick Cook __20060125_______________________This posting was submitted with HTML in it___ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________________ Park yourself in front of a world of choices in alternative vehicles. Visit the Yahoo! Auto Green Center. http://autos.yahoo.com/green_center/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
