Thank you for the help. I tried recreating the group (orphaned some tickets - oops). I tried recreating the user. I reset my email to the user and group account, still not working. All of my other groups and user notifications work. Could it be the group ID number? I have it at 3200 right now. Last I checked, that is OK.
I could send more logs. :) I kept the filter logs running for one minute after I clicked save from a reassignment. I am pretty lost what else to try. Thanks again. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, July 03, 2007 9:34 AM To: [email protected] Subject: Re: Email limitation ARS 6.3 The Stop and Start are associated with different filters. Sometimes it can be a challenge to decide which ones match up. It's kind of hard to tell from the snippets but I do think the notify filter is being triggered but is then being passed over. I would expect to see similar lines like those that follow the Notify line that note the reassignment of the ticket. You should open the Groups form and search for the Group, then push the Show Members button. Seems like there is something up with that Group. You may even want to add yourself for another test. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hromyak, Nicholas (DHCS-ITSD) Sent: Tuesday, July 03, 2007 11:34 AM To: [email protected] Subject: Re: Email limitation ARS 6.3 IS this the filter set for a NULL group that you are referring? This is in beginning of Phase 3. I didn't realize Phase 3 stops and restarts multiple times. <FLTR> <TID: 0000005648> <RPC ID: 0015210595> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > /* Mon Jul 02 2007 11:48:13.6330 */Start filter processing -- Operation - CREATE <FLTR> <TID: 0000005648> <RPC ID: 0015210595> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > AR System Email Messages - <NULL> <FLTR> <TID: 0000005648> <RPC ID: 0015210595> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > Checking AR System Email Messages Check Default Mailbox (300) <FLTR> <TID: 0000005648> <RPC ID: 0015210595> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > --> Failed qualification Further down the log <FLTR> <TID: 0000005648> <RPC ID: 0015210595> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > /* Mon Jul 02 2007 11:48:13.6800 */ Restart of filter processing (phase 3) <FLTR> <TID: 0000005648> <RPC ID: 0015210595> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > /* Mon Jul 02 2007 11:48:13.6800 */Stop filter processing <FLTR> <TID: 0000005648> <RPC ID: 0015210595> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > 0: Notify <FLTR> <TID: 0000005648> <RPC ID: 0015210595> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > Priority: 0 Mechanism: Default To: CDPH-CHCQ-LFS-Help <FLTR> <TID: 0000005648> <RPC ID: 0015210595> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > Change CHG000000008373, Low request urgency, has been reassigned to group GROUP-Remedy. <FLTR> <TID: 0000005648> <RPC ID: 0015210595> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > Change CHG000000008373 (server DEPARTMENTEISRMD01.intra.Department.ca.gov) has been reassigned to group GROUP-Remedy. No longer work on this entry, but contact GROUP-Remedy with any additional information. Short Desc: TEST-Remedy Application - Request notification Request Urgency: Low <FLTR> <TID: 0000005648> <RPC ID: 0015210595> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > /* Mon Jul 02 2007 11:48:13.6950 */Stop filter processing <FLTR> <TID: 0000005648> <RPC ID: 0015210595> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > /* Mon Jul 02 2007 11:48:13.6950 */ Restart of filter processing (phase 3) <FLTR> <TID: 0000005648> <RPC ID: 0015210595> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > /* Mon Jul 02 2007 11:48:13.6950 */Stop filter processing <FLTR> <TID: 0000005648> <RPC ID: 0015210595> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > /* Mon Jul 02 2007 11:48:13.6950 */ Restart of filter processing (phase 3) <FLTR> <TID: 0000005648> <RPC ID: 0015210595> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > /* Mon Jul 02 2007 11:48:13.6950 */Stop filter processing <FLTR> <TID: 0000003372> <RPC ID: 0015210602> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > /* Mon Jul 02 2007 11:48:16.1010 */Start filter processing -- Operation - GET <FLTR> <TID: 0000003372> <RPC ID: 0015210602> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > CHG:Change - CHG000000008373 <FLTR> <TID: 0000003372> <RPC ID: 0015210602> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > /* Mon Jul 02 2007 11:48:16.1010 */ End of filter processing (phase 1) <FLTR> <TID: 0000003372> <RPC ID: 0015210602> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > /* Mon Jul 02 2007 11:48:16.1010 */ Restart of filter processing (phase 3) <FLTR> <TID: 0000003372> <RPC ID: 0015210602> <Queue: Fast > <Client-RPC: 390620 > <USER: nhromyaka > /* Mon Jul 02 2007 11:48:16.1010 */Stop filter processing <WFLG> /* Mon Jul 02 2007 11:48:23 */ <WFLG> Workflow Trace Log -- OFF ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Monday, July 02, 2007 4:52 PM To: [email protected] Subject: Re: Email limitation ARS 6.3 Our processes are all home grown and we use the AR Groups solely as permission Groups. We have our own Support Group routines. Take a hard look at the filter logs. We have also found that if the To field is blank, even if the CC field is not, the filter logs will show it firing and the notify process will be defered to phase 3. Then in phase 3 the notify fails. So place close attention to the filter logs, especially the phase 3 push. It may be that for some reason the group is resolving to a null group. Dave -------------------------- [EMAIL PROTECTED] (Wireless) ----- Original Message ----- From: Action Request System discussion list(ARSList) ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
