We have both an outgoing and incoming mailbox set up. The outgoing is working
fine and haven't had any need to use the incoming mailbox until now. I need
to get email submission working and while trying to send email to the user
that we set up for Remedy emails on MS Exchange I found that these incoming
emails are going just sitting in the inbox of the Remedy accout and not
being processed by the Remedy mailbox(inbox). 

The main difference between the Incoming mailbox and Outgoing mailbox is the
Email Server Type. Outgoing uses: SMTP
Incoming uses: POP3

Everything else is pretty much the same.
Can someone give me some ideas on how I can troubleshoot the incoming
mailbox?

Thanks
Brooks

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