John, Glad to hear that you have it working. On our system we left the display name blank and let Exchange resolve the display name.
Dave -------------------------- [EMAIL PROTECTED] (Wireless) ----- Original Message ----- From: Action Request System discussion list(ARSList) <[email protected]> To: [email protected] <[email protected]> Sent: Tue Jul 03 17:55:54 2007 Subject: Re: Questions about the Display name in emails ** Well, further testing shows that this works as expected - thanks for the help!! John -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, July 03, 2007 1:52 PM To: [email protected] Subject: Re: Questions about the Display name in emails ** What happens if you leave the Display Name blank in the Config form and populate the From in the Message (AR System Email Messages form) as "John Hanson" <[EMAIL PROTECTED]> Fred ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Tuesday, July 03, 2007 2:38 PM To: [email protected] Subject: Re: Questions about the Display name in emails ** Thanks - I was thinking that this would require some work on the Exchange side. I'll keep working with those folks to see if there's any way for them to get around this issue. John -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, July 03, 2007 9:44 AM To: [email protected] Subject: Re: Questions about the Display name in emails ** John, I'm not an Exchange expert but I think that the Exchange server settings are going to over ride just about anything you do. Often the Exchange Admins will set it up so that if the email doesn't originate within Exchange, the display name of the associated email address will not show. This prevents spam from outside looking like legitimate email. We went through this for some time where we only saw the senders email address and not the display name. Again it was for security reasons. Thankfully, our Exchange admins have now set up the Exchange servers so that as long as it's sent from a valid mailbox that requires a login, they will associate the display name. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Tuesday, July 03, 2007 12:09 PM To: [email protected] Subject: Questions about the Display name in emails ** Hello, ARS 6.3 Email 6.3 Solaris 9 Oracle 9.2 Our Exchange administrators recently moved the Remedy mailbox to a new Exchange 2003 server. Since the move, emails sent out from Remedy are no longer spoofing the display name, although they are still spoofing the "From" and "Reply to" email addresses. Before the mailbox move, an email with my account name spoofed as the "From" & "Reply To" names would come in as "John Hanson", but now that same email is coming in as "Remedy [EMAIL PROTECTED] <[EMAIL PROTECTED]>". I have already looked at the AR System Email Mailbox Configuration form for the outgoing mailbox under the Advanced tab, and noted that there is a field for "Display Name", currently set to "Remedy". Is there a way for this display name to dynamically change for each email that Remedy sends out? The Exchange admins say that the reason that Exchange is no longer translating the name is due to increased security restrictions on the new server. Any help is greatly appreciated. Thank you, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
