Johan, To my knowledge there is no way to search for a BUG(defect) based on its BUG(defect) ID in the current support web application.
I think you have to open a new incident and ask for "all available details" for any bug that you need more information on. BMC (since the Remedy days) has done a poor job of documenting their bugs and what they mean to their customers. This is a long standing (chronic) problem with this vendor. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 7/6/07, Lunkwill <[EMAIL PROTECTED]> wrote:
Very interesting thing found in 7.0.2 Patch 4 patch-documentation. Under fixed defects. SW00249755 Unable to create a Request through Requester Console I haven't applied the patch yet, but will try it. One question I have regarding these fixes.... where can I find more information about symptoms/errors etc. "Unable to create a Request through Requester Console" doesn't say much. I've looked at BMC support site, but don't know where to search for SW's.. I will come back later with info about the patching results... /regards Johan
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