Hi List, Just as a quick resolution note for anyone who comes across this incident (see below) in the future, the URL that makes this work is
http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk&server=cowsvdas01&qual=%27Incident+ID%2a%2b%27%3d%22#Incident Number#%22 Have a good weekend!! mjd -----Original Message----- From: Doornbos, Mark Sent: July 5, 2007 1:46 PM To: '[email protected]' Subject: Missing entries and email link Hi List, I've come to the conclusion that the following URL does work http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk <http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk&server=cowsvdas01&eid=#Incident> &server=cowsvdas01&eid=#Incident Number# but only if there are no missing incident entries within the results window. For example, I currently have INC000000000001 INC000000000002 INC000000000003 INC000000000004 INC000000000005 in sequence showing in my results window when doing an unqualified search. I deleted INC000000000006 thru INC0000000000017 so my next Incident shows as INC000000000018 My results window shows as follows: INC000000000001 INC000000000002 INC000000000003 INC000000000004 INC000000000005 INC000000000018 Now the URL http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk <http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk&server=cowsvdas01&eid=#Incident> &server=cowsvdas01&eid=#Incident Number# directs me to the correct Incident when clicked on for http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk <http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk&server=cowsvdas01&eid=INC000000000001> &server=cowsvdas01&eid=INC000000000001 http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk <http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk&server=cowsvdas01&eid=INC000000000002> &server=cowsvdas01&eid=INC000000000002 http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk <http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk&server=cowsvdas01&eid=INC000000000003> &server=cowsvdas01&eid=INC000000000003 http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk <http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk&server=cowsvdas01&eid=INC000000000004> &server=cowsvdas01&eid=INC000000000004 http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk <http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk&server=cowsvdas01&eid=INC000000000005> &server=cowsvdas01&eid=INC000000000005 When I click on http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk <http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk&server=cowsvdas01&eid=INC000000000006> &server=cowsvdas01&eid=INC000000000006 it brings me to Incident #18 because the incidents in between INC000000000006 to INC00000000017 were deleted. How do I fix this so it directs me to INC000000000006 or tells me no entry exists instead of going to INC000000000018? I'm currently using Remedy Service Desk 7 with the latest patch. DB is Oracle 10.2. Windows 2003 Server. mjd _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
