Hi all -
ARS 5.1.2
Oracle
Win2k3
Here's my problem ...
I want to give an error message if a tech tries to reassign a ticket without
the status being set to "Assigned". Here's my Run-If qualification ...
( 'TR.MDS_IT_Assigned_to' != $NULL$ ) AND ( 'TR.MDS_IT_Assigned_to' !=
'DB.MDS_IT_Assigned_to') AND ( 'MDS_IT_Status' != "Assigned")
This is not working.
Thanks
Rich
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