Sorry, forgot to include in the original message that we're on 5.1.2. I know
there exists an audit feature in 7.0 that I think will do this for me, and we
have plans to upgrade in the relatively near future, but this is apparently a
priority.
Thanks,
Dear Listers,
I'm looking for a more "elegant" solution to a new requirement.
Currently on our incident form, we have a tab called account management with
about 15 checkboxes (Reset Password, Unlocked Account, Updated Email Address,
etc.) for ticket tracking purposes. The requirement is to track who, and to
what these values are changed on a submit or modify action. To make these
values meaningful, the only way I can think of to satisfy this requirement is
to have a filter for each checkbox, perform a set fields action if the
transaction value of that checkbox is != NULL and set the action log to
something along the lines of $USER$ changed Reset Password to $Reset Password$.
Here's where I run into problems. First, when I use the
qualification 'TR.Reset Password' != $NULL$ it only detects the change from not
checked to checked. I assume this is because a checkbox only has one "value."
(in this case, "Yes") So I changed the qualification to 'Reset Password' !=
'DB.Reset Password' This works, but now, when someone unchecks the box, the
action log reads mcmanusm changed Reset Password to
(blank value because the checkbox only has the yes value)
I suspect there's a better, or more elegant way to do this, but I'm
a rookie so I'm deferring to the veteran (and I say that lovingly) community
for any ideas.
Thanks much,
Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
DSN: 596-6478 / Comm: 334-416-6478
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