On the filter that checks the incoming email, modify the runif qual to check if the from address is your ARsystem email address.
Ben Cantatore Remedy Administrator Avon (914) 935-2946 Carey Matthew Black <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 07/10/2007 01:49 PM Please respond to [email protected] To [email protected] cc Subject Re: Auto Reply email loops It is a real shame that inbound email headers are not available to workflow ( filters ) to make such logic decisions for the Email Engine. I mean we are setting on top of a great workflow engine and unable to make logic decisions about email processing due to a design limitation of the email-to-ARS translation. Sigh. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 7/10/07, Joseph Kubasek <[EMAIL PROTECTED]> wrote: > ** Since you are running on Unix, procmail is your friend. > > We use several procmail recipes to identify likely mail loops (and other > things that we don't want to auto respond to) and forward them off to a > different mailbox. The Email Engine pops that mailbox too, but workflow is > set to not auto-respond. > > Joe Kubasek > > > On 7/10/07, Michael Gates <[EMAIL PROTECTED]> wrote: > > Hello Listers! > > > > Every now and then, my Remedy system gets itself caught up in an email > > loop. It is configured to send a response to ticket updates received > > via email to let the user know their update has been received. > > Sometimes, the users email is set to do something similar, so it replies > > to our Remedy system and Remedy replies back and so forth until someone > > intervenes. > > > > My question is, what solutions or ideas do you have to help stop these > > loops from occurring while still notifying users of valid update > > receipts? > > > > Thanks! > > -Michael Gates > > ARS 5.1 on Solaris _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
