The only data exchange I have active is Vendor Data into AR, and is named "Update UNTPersonShadow" (with a space in the name) and runs on server instance "ARS_REMEDY7_EIE_REMEDY4_Inst_001." I copied it to a new one with no spaces in the name, made the old one inactive and the new one active, and restarted the service. Starting the service created at least one, maybe two connections, running the first exchange created a total of three. The second time the exchange ran created two more, and the exchange that just finished added two more for a total of seven after three data exchanges. Peak Memory Usage has grown about 200 K with each data exchange. So, changing the name does not seem to make a difference. The support folks I talked to said that the actions of the exchange (vendor into AR, vendor into CMDB, AR into vendor, etc.) had contrasting effects on memory management, making it hard to optimize the eie.exe for all supported exchanges. Copy and Run buttons work in patch 004 - that was one of the fixes as I recall.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, July 10, 2007 3:05 PM To: [email protected] Subject: Re: EIE Service crashing periodically with a Windows error... ** Hi Chris, I just noticed something else which I think is worth mentioning.. It looks like its not releasing the SQL process thread to only one of the 3 exchanges I have defined on my system.. There are 2 exchanges that I have set up for receiving updates from an SQL server, and 1 exchange set to update an SQL server. The threads seem to freeze up on one of the 2 exchanges that are set for receiving updates.. all the settings on this too are identical.. EXCEPT for the naming convention.. I am wondering if EIE has a preference on no spaces or special characters in its names? I'm just curious as to what naming conventions you are using for your exchanges?? Any spaces in the names? Special characters? No spaces or special characters in names??? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Tuesday, July 10, 2007 3:45 PM To: [email protected] Subject: Re: EIE Service crashing periodically with a Windows error... ** ISS03129616 Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, July 10, 2007 2:33 PM To: [email protected] Subject: Re: EIE Service crashing periodically with a Windows error... ** I wouldn't have noticed mine too but as a habit if I have control of the backend database I usually am in the habit of restricting number of user connections if that is possible and since it is on SQL, I had it down to 50. We hit the 50 limit twice today on our development box, and that's how we ended up noticing that EIE seems to hog all these 'extra' connections.. Also one of my co developer was noticing degradation on performance due to timeouts so we think we know why we were getting these timeouts. Right now I am in the process of writing what we have learnt to our first line of support.. Is there any chance I could have your Issue number so we could inform our first line of support that there is a related ticket open? Maybe that might help them help us.. We don't as yet have a ticket open directly with Remedy but if we can have our first line understand this is a potential bug we could have a remedy support ticket created quicker.. Joe __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
