Regarding the first question (1.) where the requester gets "no write access" when opening a change request we found that requester does not get this error when viewing the Tasks.
The second question (2.) , we accept this to be an educational issue where to find the infrormation. (3.) We seem to have solved the third "question" by redefining our Tasks to Standard (instead of Sequencing) and specify a Flow. (4.) After the redefining of the tasks, the status of the request changes to Completed, so we believe this one is solved to. So, number one (1.), still is an issue... We don't want our requesters to get error messages, even though it's quite clear that they will since they only have read-license. But the strange thing is that the Tasks doesn't popup these messages... On 11 Juli, 09:39, Lunkwill <[EMAIL PROTECTED]> wrote: > For a certain service we will offer our customers(Project Managers) to > order "things" via > the Requester Console. > The workflow of this order is built up with 3 sequencial tasks which > Change > Manager "relate" to. > > As we are testing this order flow, we end up with some questions. > > (1.)First we let the "request-users" only have Read-license, which > worked fine, but > when the request-user tried to follow the request, via Overview > Console, and > from there open the request. Change Management Console gave write > access errors, > which is quite clear, but the result of this we'll have to let every > customer have write license. Many licenses.. *puh* > > (2.)The other thing is that Change Management Console is quite complex > which makes it > hard for our customers to find the information such as the Tasks and > WorkInfo for them > etc..... > > (3.) The third question regards notifications to the supportstaff for > the Tasks. > When Change Mgr. relate to the Task Group Template notifications is > sent to supportstaff > for ALL the three tasks saying they are assigned. Why? > We want the notification to be sent to Task number 2 when Task number > 1 is done/closed and notifications to Task 3 when task 2 is done/ > closed.. > > (4.) When all tasks are done/closed, we want Change manager to be > notified that the request is ready to be closed. (Considered that all > tasks are successfully closed.) > As it is now, only the supportstaff gets notified (Task Status Change) > and Change Manager has to open every request and check the Task status. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
