Thanks Ian, added this to the ARSwiki defects: http://bugs.arswiki.org/show_bug.cgi?id=56
Axton Grams On 7/12/07, Ian Trimnell <[EMAIL PROTECTED]> wrote:
** Listers, We have just had an issue with the Email Engine changed to bug status by BMC. Two weeks ago we upgraded our production server from 6.0.1 to 7.0.01 Patch 003. Since then we have had users complaining that they are receiving random duplicate copies of notification emails when tickets are raised, assigned, etc. We are a completely self-build site and don't use any of the Remedy Applications (ITSM, etc.). We logged this issue with our support partner (Fusion) who after looking at it their end passed it onto BMC. We have spent the last week sending log files, configuration files, sample messages, etc., to BMC while they ask stupid questions that were either totally irrelevant to the situation (e.g. "which application are you running?") or asking for log files that had already been supplied. Finally they tested the problem at their end have have discovered that the email engine is sending out random duplicates and that it is a bug. Hallelujah! Needless to say the workaround has come from Fusion - no mention of one from BMC - which is to revert to Patch 002 of the email engine. The defect number, if anyone wishes to know, is SW00271676. This doesn't help those people who installed patch 3 to take advantage of the bugs fixed in the patch release. Bye for now, Ian ________________________________ Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ __20060125_______________________This posting was submitted with HTML in it___
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