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ITSP 4.0, CMDB 1.0 If a group name is changed – what workflow needs to be modified to ensure that the historical data is transferred to the new group name? We have CMDB 1.0 also. Where would I check to see if the CIs are associated to the group? I am synchronizing the following to the new support group name: - previous incident tickets (HPD) - previous change tickets (CHG) - previous task tickets - previous approvals - any forms that hold assignment info - any form that I can find the previous support group name information Isn’t there a way to automatically update support group name changes so that this propagates to the appropriate forms? Although the documentation reads that the support group name can not be modified in ITSP 4.0 – a person not really familiar with the application informed me that ITSP 4.0 does not allow support group name changes. I will also check CI associations. Any ideas? Is there a faster, better way to do this simple name change. ________________________________________________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
