We attempted an upgrade from 5.1.2 straight to 7.0.01 unsuccessfully. We then backed out and upgraded to 6.3, then on to 7.0.01 with no problems.
On the client side, I uninstalled the 5.1.2 client first, then installed the 7.0.01 clients. We still have a good number of users running the 5.1.2 client against the 7.0.01 server without any major issues. The only thing I have noticed is that MACRO's recorded with the 7.0.01 client will not run on the 5.1.2 clients for some reason. Aside from that everything seems to work fine. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of HARTWICK, SCOTT G CTR DISA JSSC Sent: Wednesday, July 11, 2007 1:19 PM To: [email protected] Subject: Re: ARS Upgrade from 5.1.2 to 7.0.1 via 6.3 (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Not necessarily Client issues. The server installs would fail for various reasons. Or as I recall in one case, I thought I had done the upgrade from 7.0x to 7.0.1x only to check the server version and it was still at 7.0 (just like the other person here is having this problem). -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Wednesday, July 11, 2007 12:48 PM To: [email protected] Subject: Re: ARS Upgrade from 5.1.2 to 7.0.1 via 6.3 (UNCLASSIFIED) ** Scott, What issues were you seeing with the v7 client if you didn't upgrade to 6.3 first? Thanks, Susan On 7/11/07, HARTWICK, SCOTT G CTR DISA JSSC <[EMAIL PROTECTED]> wrote: Classification: UNCLASSIFIED Caveats: NONE Rob, At my previous location I did the 5.1.2 to 7.0.1px upgrade. What I discovered along the way was you may need to install more of the intermediate upgrades along the way. And don't forget to install the email engine along the way also. For example: upgrade to the lasted ARS 6.3 Server/email/admin/user, then install the first 7.0x version of Server/email/admin/user then, install the patchs for Server/email/admin/user along the way until you get to the latest 7.0.1p3 (soon to be 7.1). Although BMC keeps stating the latest version is cumulative. It may be, but the various installers look for specific install paths and forms from earlier intermediate installs. I regularly had to go back to an earlier patch and do the the next patch instead of going directly to the latest. Same rule applied to 5.1.2x to 6.3x. When I skipped the email install thinking I could just do the latest one once I got to 7.0.1x, it took a while to undo what the installer couldn't complete because it couldn't complete normally. Hope this helps, Scott. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Broyles Robert K Mr CTR USAF 96 CS/SCCE Sent: Wednesday, July 11, 2007 9:02 AM To: [email protected] Subject: Re: ARS Upgrade from 5.1.2 to 7.0.1 via 6.3 Do the same incompatabilities exist with 5.1.2 clients to 7.0.1 server P#? While talking with a senior developer, I thought that upgrading the clients first and then the server could help. I havent' done to much on 7.x yet. Does anyone have any issues with that approach? Our environment is windows server 2003 standard edition sp2, SQL server 2000 sp4, ARS 6.3 p21. Rob ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ Classification: UNCLASSIFIED Caveats: NONE ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
