Hi John, We've done this previously. The issue we ran into was this allows a user to open multiple tasks at once, whereas when it was a dialog they could only open one at a time. The reason that turned out to be an issue was that users were able to open two tasks, modify both, then save them. Since the task 2 was loaded prior to the modification made to task 1, it had a lot of potential to screw up the task dependencies. Eric Cleereman
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of John Kovalcik Sent: Friday, July 13, 2007 10:33 AM To: [email protected] Subject: Task opening in Dialog Window ** Listers, Is there any good reason why Opening a task record from a ticket results in a dialog window instead of a modify within the Helpdesk application ?? I would like to do away with the dialog and make it a modify window. Any thoughts ??? Thanks, John M. Kovalcik Service Management Sr. Analyst ITIL Foundations Certified Global Information Technology Kennametal Inc. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
