Sorry it didn't take all my changes. Just logon back into Remedy using the User tool with whatever account you were using on the Mid-Tier and then logoff or close the User tool and it'll log that account out. From my understanding Mid-Tier cannot detect that you logged off when your browser crashes or you click on the X. But the User Tool is can detect this.
This way works better than using the Admin tool since the App-Administrator's can perform it. For normal support users since I use AD to resolve I have the password field blank. When users call saying they can't log back in to Mid-Tier I just set a password, logon/logoff as them then blank the password out again. Thanks Steve On 7/13/07, Steven Pataray <[EMAIL PROTECTED]> wrote:
If you can keep the Remedy User client available while you are testing and the Mid-Tier crashes, just logon to Remedy with that account On 7/12/07, Durrant, Michael M. - ITSD <[EMAIL PROTECTED]> wrote: > Thanks to everyone that responded. > > I'm doing some testing using the Mid-Tier and things don't always end > like I expect them to - mostly Internet Explorer crashing in a most > spectacular fashion. Being the wily coyote that I am, I go back to the > drawing board and try again... Except I can't login because the license > didn't release. Something I failed to mention in my original message > is that it's a Read license. > > As a workaround, I've created a series of test users instead of relying > on my one. While I understand their logic for having this "feature", it > would be nice to have the option during development. > > Thanks again, > > Michael > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > Sent: Thursday, July 12, 2007 11:50 AM > To: [email protected] > Subject: Re: Error 297: Admin released license too recently > > Michael, > > I think... ( I have never tested it) if you were to stop an start the > ARS server then you might be able to get "around" that limit. > > However, it would cause a total outage of your ARS server while your > doing the stop/start process. And if your using even just the Service > Desk application that process might take several minutes to 15 minutes. > (Depending on several performance factors.) So I really doubt that this > approach is a practical solution. > > > Can you describe why this "feature" is a problem for you? > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On 7/12/07, Durrant, Michael M. - ITSD <[EMAIL PROTECTED]> wrote: > > ** > > > > I can only release a license every 2 hours??? Is there somewhere I can > > > change this??? Extremely frustrated... > > > > Thanks in advance, > > > > Michael > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" >
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
