Frank,
As long as they are submits then this should be within the licensing
model. the
web user (read license) submitting a new event record creates the record in an
'allow any user to submit' -permitted form , and this notifies users with
change licenses, and when the licensed user makes an update it creates
a modify
to a record, that would conform to the model. In my opinion.
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
Quoting Frank Caruso <[EMAIL PROTECTED]>:
** OK ... new scenario.
If the Remedy login being used from the web site creates an "event
type" record in Remedy. Then, an alert fires to a user (or group of
users) letting them know that there is updated information for a
particular ticket. The end users will then, for example, double click
a record (push a button) which will push the updated information to
the ticket.
In then end, the Web user is only submitting records and it will be
up to an actual logged in Remedy user to push the updates to the
ticket.
Would this be acceptable license usage?
On 6/29/07, PAYNE, GEORGE wrote: The funny thing is that a
respected Remedy Trainer (who will remain
un-named) brought up a very similar question in a class he was
teaching
on Application Design in the spring of 2006. My solution was to
submit
a ticket to a child and then update the parent with workflow and he
assured me that this would be 100% legal based on the current
licensing
scheme.
Hmmm...maybe he was wrong, but I understand that he employed this
technique in a recent mid-west installation with a very large
customer
who was looking to circumnavigate the enormous licensing fees that
they
were amassing.
Gp
George Payne
Assistant Director, User Services
Information Technology Services
University of Texas at Austin
512.232.7513
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:mailto:[EMAIL PROTECTED] On Behalf
Ofmailto:[EMAIL PROTECTED]
Sent: Friday, June 29, 2007 10:29 AM
To:mailto:[email protected]
Subject: Re: License Usage
I would also agree that it has been a longstanding license violation.
Since the
early days of 4.x at least, the 'read' license was limited to
submission of new
records and querying, and modification of records required a change
license.
When RemedyWeb came out it was possible to make updates to the
display
only Web
form that would trigger a filter that would make background database
updates by
the Web user, but doing such an update was specifically not permitted
due to the
clause above. Any other method, including a single user being used
by
multiple
workstations, is also such a licensing violation.
Louise van Hine
KTSL Limited
Quoting "L. J. Head" :
** My understanding is that it would be a violation based on
the
'no group user accounts' policy...I've never read the
agreement
myself but understand it as such.
-------------------------
FROM: Action Request System discussion list(ARSList)
[mailto:mailto:[email protected] ] ON BEHALF OF Frank Caruso
SENT: Friday, June 29, 2007 8:58 AM
TO:mailto:[email protected]
SUBJECT: License Usage
** Looking for feedback on whether the following set up would
violate a license agreement with BMC:
Putting up web sites (not MidTier) where end users can submit and
update records but the web site authenticates with the ARS server
using one ID.
This ID has been granted a Fixed license and each site will have a
unique Remedy ID attached to it. Also, it is possible that many of
the users submitting and updating tickets through these web sites
will have a Remedy login with a Floating license, however, the web
sites will not use that ID to authenticate.
I believe that this would be a violation but cannot find anything
written from BMC that states it would.
Thank you
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Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
http://www.specificintegration.com
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