For anyone installing the Incident portion of the version 7 ITSM application, you should be aware of an error in the installation guide.
The installation guide (page 43) suggests putting the server into admin only mode to install the application faster. If you follow this "Tip", the installation will complete with several errors requiring a restore from database back ups. According to BMC tech support, the problem is that the install script uses the CMDB dispatcher to make changes to the CMDB early in the install process. Because the dispatcher is not an admin user, admin only mode keeps these changes from happening. This in turn causes later parts of the Incident application install to fail as some objects are not in place. -- Rant starts -- The good news is that tech support was aware of this problem. They diagnosed right off the bat without what has sadly become the normal run around of sending the same logs and information several time. The bad news is that, from what the tech rep told me, BMC has known about this problem for quite a while, but could not be bothered to update one little PDF file. Sigh. -- Rant ends -- Joe Kubasek _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
