Christopher,
We are still using ARS 5.1.2 with a home-grown HelpDesk Application.
That being said ARS is running on a Solaris Server in New Jersey and
TelAlert is running on a Windows 2003 Server in Fort Worth.
Filters in Remedy send messages using TelAlert with a command line
similar to the following:
/solaris directory structure/telalertc -host IP Address -m message
parameters
We are using TelAlert version 5.60.1
Regards,
Ron Fariss
AIG Global Services
Service Desk Automation
713-831-2365 (Office)
281-782-0979 (Mobile)
-----Original Message-----
From: "Action Request System discussion list(ARSList)"
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Tuesday, July 17, 2007 5:19 PM
To: [email protected]
Subject: TelAlert with ITSM 7
Has anyone gotten any experience yet with configuring the ITSM 7 paging
and on-call groups to work using the TelAlert messaging server? I
particular, were you able to use one TelAlert server installed on any
one machine from either the development or production AR Servers, or
does it only work if installed directly on the production AR Server
(there is the issue of where to put the modem). We want to do whatever
it takes to have the on-call group capability in the OTB ITSM 7
application available for our support groups.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
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