Hi guys. Since the ARSList doesn't send the email back to the sender I'm not sure if this went through the first time. I normally get some out of office replies when I post to the list and I didn't get any so I'm thinking no. So if this is a re-post, I apologize...
Anyway, I'm getting ramped up to start defining product and operational categorization for Remedy 7. My first stab is to take our current CTI''s and split them up by product and then operational type items. But that seems a bit like fitting a square tube into a round hole. Does anybody have any samples of what they used for theirs that they would be willing to share? I need inspiration!!! Thanks, guys, I appreciate it. Jack Covert Corporate IT Enterprise Systems Management Remedy Support Team Remedy Support Team Home Page <http://collaborate.mckesson.com/sites/esm/remedy> http://collaborate.mckesson.com/sites/esm/remedy _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
