Hi everyone, About 3 out of 10 times reports printed by the same person cause their User Tool to crash. The nice windows error lets me know that it is related to the usp10.dll file. This happens to several people. We don't print that many reports, but we do print Packing Lists for every shipment which can be as many as 100 a day. The user tool crashes are getting old. We've just started upgraded people to the v7 user tool in the last week and this feature did not show itself in testing.
Upgrading to the v701P3 user tool has helped to alleviate the 8-10 tread-storms and server restarts we were having everyday. Apparently v7 server does not like v5.1.2P1428 user tool and when an EXPORT api call is made it often starts a thread-storm. I put a bmc support ticket in and have now been told there is a known defect. Although I have not been given a defect number so that I can research that. I can reproduce it. Is anyone else experiencing this issue and what have you done to resolve it? Thanks for your help, Susan ARS v7.0.1P3 Oracle 10g Windows2003 Clients mix of 5.1.2P1428 and 7.0.1P3 Windows XP Crystal 11 and some old 9 reports working just fine _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
