Ton, If you already have Remedy in house for other reasons then ARS is a good choice to develop such an application.
Just to be clear.. IMHO... ARS is a good place for that kind of an application (much better then MS Office documents) You will likely want a developer around to build/tweak the application as your business needs change, but you might even be capable of doing that yourself. ( or someone in the CIO office should be able to help.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 7/18/07, Rick Cook <[EMAIL PROTECTED]> wrote:
** I'm tempted to agree that Remedy might be a bit more expensive a solution than 15 records a day might require, meaning that there may well be cheaper acceptable alternatives out there. But as you're evaluating your options, consider this: Claims management must maintain a chain of evidence and time/user stamping that is bulletproof enough to be admissable in court. Remedy has those mechanisms built in, even in a custom-built application. Any other usable product would have to have those, too. I would bet that a decent Remedy developer could build an app. like this in a month or so, though you may find better alternatives in an off-the-shelf non-Remedy product that's built to do what you need. Rick On 7/18/07, Roelandse, Ton <[EMAIL PROTECTED]> wrote: > ** > > > Hi All, > > Have we utilized Remedy for claims management? (i.e., Company truck that damages personal property) as well as claims against individuals who damage company property (i.e., citizen knocks down a power pole in an accident). Possible need for a software system that allows case management, accident reporting, cost accumulation, and billing. Small number of claims, approx 15 a day. Currently standard MS office products are used to do this but is cumbersome > > You think Remedy can handle this? Maybe overkill for a small system with limited growth. Any other tools that you have come across worth considering? > > Ton Roelandse > EDS - Office of CIO
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