Rocky, Call tech support. Get them to fix your problem. ( You might have to ask several times, and fight with them to actually get them to admit that a command line tool is actually covered by your support contract. But do not take no for an answer.)
I would also impress upon them that if Patch 2 (or any other v7 ARS server patch level) came with the files, but Patch 3 did not... well.. tell me that is a "design feature" and not a bug. :) Good luck. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 7/18/07, Rocky Rockwell <[EMAIL PROTECTED]> wrote:
Folks, We just upgraded to 7.0.1 p3 and now runmacro will not run. We call our support vendor and they say we need cmdb to get the libraries for 7.0.1 p3 runmacro. Has anyone heard of this? Does this make any since at all? So just a straight BMC ars server 7.x on solaris does not come with the runmacro libraries. What is the use of having it the doc and on the server if it can not be used. This is something that has been available since version 2.3. -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Ph#1: 214-567-8874 Ph#2: 325-884-1263
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