I just thought I'd pass on my experience on installing help files on IIS server when the IIS server is remote.
The Help File Path property on the Share Applications Property form, has incorrect data. The help file path value that the installation sets for all the apps is as follows: http://<IIS_ServerName>:80/InetPub/wwwroot/<ARServerName>/<ApplicationSpecif icHelpPath> That messes things up as when you attempt to open the link from any of the help buttons/URL's on any of the consoles, as the generated path is: http://<IIS_ServerName>:80/<ARServerName>/<ApplicationSpecificHelpPath> What I also noticed is that it adds an additional 'en' folder to Incident, Problem, Asset and Change help URL, when the only option to install is English and no other packs. Though the URL expects that additional 'en' folder, the actual help files are installed on the root of the Application Help Folder, without creating a language subfolder 'en'. So the URL that is built is in the format: http://<IIS_ServerName>:80/<ARServerName>/<ApplicationName/en/<ApplicationHe lpFiles> The files get installed on \Inetpub\wwwroot\<ApplicationName>\<ApplicationHelpFiles> whereas it ought to be in \Inetpub\wwwroot\<ApplicationName>\en\<ApplicationHelpFiles> I just thought I'd tip you guys that you might require to do these changes I had to do to get these help files working at this new engagement that I am at. Cheers Joe No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.10/908 - Release Date: 7/19/2007 6:10 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
