We're on ARS 6.3 here and we've always had problems with the OOB
resolved time. I ended up just making my own date/time field and using a
filter to stamp it when the status was set to resolved. Used that one
for my calculations and reporting instead of the system one.
Dylan
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner
Sent: Monday, July 23, 2007 8:43 AM
To: [email protected]
Subject: Re: Resolved time of Tickets
**
I have called the BMC helpdesk about this issue and they dont
have an answer. I am not sure how to fix my issue of the "time to
solve" tickets not showing the correct time. I am going crazy. It
doesnt help that my manager wants this fixed yesterday.
thanks.
katherine
On 7/17/07, Katherine Hoffner <[EMAIL PROTECTED]> wrote:
Hello Group.
I have a weird issue with the Resolved time. I will
have tickets that are resolved within a minute or two and the resolved
timestamp will show 8.46 and 1.06. There doesnt seem to be any
consistence with the numbers. When tickets are resolved where is the
time being pulled from?
--
Katherine
--
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