The KB is probably still running on mid-tier 6.3, which only supports IE 6 and Netscape. KMXperts requires mid-tier, and yes it has been very IE-centric prior to version 7.x. KMXperts 7.1 is now a java applet and works properly in a much wider variety of browsers now. I would quote the Remedy Product Compatibility Matrix if they had been good enough to include it in that list - it's the red-headed stepchild I'm afraid, in so many ways. There is a cryptic entry under the BMC Product and Availability Utility, but that does not list supported client environments (or much of anything else useful - like the fact that you need a SQL database for 7.x).
As far as mid-tiers go, you have to be on mid-tier 7.0.x to get Firefox support. I personally have had very few issues with IE 7 (which I use 99% of the time from either XP or Vista) against _any_ mid-tier (5.1.2 and 6.3 are our production servers) including released 7.x servers running the ITSM 7 apps. The other 1% of the time I am poking around in the Safari Beta 3.02, which still has issues with the older mid-tiers but no where near as many as Safari 2 did. I maintain that users should never have to go get and install any browser that did not come with their OS (and in many organizations they won't have enough permissions to do so, anyway), so I am looking forward to full support of Safari on OS X in mid-tier 7.1...when Apple finally quits messing with iPhones and gets 3.0 out the door. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Thursday, July 26, 2007 7:52 AM To: [email protected] Subject: Re: Say what about that knowledge base? I find that the Mid Tier works better with Firefox than with IE, but since KM Experts is not part of Remedy, maybe the original design was IE only. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Thursday, July 26, 2007 5:41 AM To: [email protected] Subject: Re: Say what about that knowledge base? It wouldn't work for me with Fire Fox. When I logged issue with support, the answer was Fire Fox is not supported. Once I switched to IE and allowed pop ups for the site I had no problem. Dave -------------------------- [EMAIL PROTECTED] (Wireless) ----- Original Message ----- From: Action Request System discussion list(ARSList) ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
