Shawn, I think I would send a second email. Then have that email be picked up by the Email engine and routed into a ticket so that the work of sending the snail mail could be tracked too.
The body of the second email (picked up in to an ARS form by the Email Engine) should be what your after. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 7/27/07, Shawn Stonequist <[EMAIL PROTECTED]> wrote: > Greetings List!!! > > I've setup a series of HTML Email templates for one of our customers that > successfully sends under various conditions when the end-user list in the > entry has an email address- everything works perfectly! > > Now, this customer wants to be able to make a printout to be snail-mailed to > end-users that do not have email addresses. > > I had two thoughts on how to do this, but neither has been successful: > > 1) Create a View Field, with a Set Field action that pulls the HTML Email > Template, then the user can right-click and print. > > 2) Send the user to an HTML webpage that displays the HTML Email Template. > > I prefer #1, since any updates will be applied to "both" x-mails at the same > time, however, on neither of these options have I been able to get the > values to populate (e.g. #$$Last Name$$# in the email is still #$$Last > Name$$# in the View field, even though the Last Name should display "Smith" > instead). > > Any ideas? My only other thought was to email the user, and they would then > print from their email, though this would involve several more steps and a > waiting period, which they would prefer to avoid. > > Thanks SOOO much!!! > > Shawn Stonequist > EMNS, Inc. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
