Ray,
In general all ARS workflow/objects should point at ARS servers. The
only exceptions that I can currently think of would be:
A) Calls to ARS Plugin Servers(Via Filter SetField actions)
ARS Plugin Servers can be hosted on non ARS Server hardware,
but typically are installed on ARS servers by default.
B) Calls to Web Services (Via Filter SetField actions)
C) View fields can be pointed at any http/https server.
D ) hum... What else.... ( I am likely missing something.... but at
the moment I can not think of anything else.)
In specific the ARS server currently (as of v7) really only knows
about one RDBMS and only one specific DB. If you can workout the SQL
details in your RDBMS so that you can expose an external RDBMS(table
or other such item) as if it exists inside the specific DB that ARS is
connected to then you likely can use that item. ( There are still some
restrictions due to how ARS works, but there are workarounds that you
can also do to mesh most RDBMS stuff into a form that ARS can use too.
)
In specific I have seen Oracle solutions with Linked Servers (to
establish the username password / connection information) with a local
RDBMS View object to expose remote/external Oracle data as if it
existed in the local table space. And if the RDBMS View has
characteristics that conform to the ARS form design then an ARS View
Form can be pointed at the local RDMBS View object.
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 7/29/07, Ray <[EMAIL PROTECTED]> wrote:
> Axton, Dave: I changed the Server name to the IP address of the remedy
> server instead of the database server and it works. Any idea if I can
> connect to a database table that is not the remedy database? If yes, how
> would I do that?
>
> Thanks
> Ray
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