Shawn, Now your just being picky. :)
You might give the ARS Thread "Workflow" (Circa: Nov 27, 2006 through Feb 2 2007) a read too. It might have an approach that might work for you. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 7/30/07, Pierson, Shawn <[EMAIL PROTECTED]> wrote: > Carey, > > I've thought about this as well, and I will test it but I have a feeling > that three seconds may be too long of a delay. > > Thanks, > > Shawn > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > Sent: Monday, July 30, 2007 8:28 AM > To: [email protected] > Subject: Re: How to delay a change fields > > > Shawn, > > Well... you could try to refresh the table immediately... then also add > an "on interval" active link to try it again in a few seconds. (I think > three is the shortest limit.) > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > On 7/30/07, Pierson, Shawn <[EMAIL PROTECTED]> wrote: > > ** > > > > > > Good morning folks, > > > > I'm trying to fix the ITSM 7.0 Change Request module's approvers tab. > > > When you add an approver, you have to manually hit the Refresh button, > > > which often leads my users to believe that the approver was not added. > > > > In normal circumstances, the way you fix this is by setting up your > > active link to have Action #1 Open Dialog, Action #2 Change Field to > > refresh the table after you close the dialog box. Unfortunately, BMC > > chose to use a Run Process command to add the approver, which means > > that there is a delay between when the user hits save and the dialog > > closes, and when Remedy actually creates the approval record. > > > > So what I'm trying to do is to find a good way to do the refresh, but > > after waiting a second or two. I've considered some ideas that sound > > bad to me, such as popping up a box saying, "Your Approval is being > > processed" every time, which forces the user to hit "OK" and gives > > Remedy enough time to create the approver. However, this would really > > > annoy my users and be about as bad as approvers not showing up after > > you add them. > > > > So any other suggestions? How have others who have implemented ITSM 7 > > > gotten around this problem? > > > > Thanks, > > > > Shawn Pierson > > 5444 Westheimer Rd > > Houston, TX 77056 > > (713)989-7226 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
