Thank you so much Robert... this information has been most helpful. -----Original Message----- From: Babineau, Robert (xwave) [mailto:[EMAIL PROTECTED] Sent: Friday, July 27, 2007 9:45 AM To: Shrestha, Manjari R. Cc: [email protected] Subject: RE: Using Random numbers in Remedy to send Survey instead of using the SR ID
Well, depending on what version of Remedy ARS you are running (I'm assuming 6.3 or better), you can use a field ID of 179 on a character field and give it a length of 38 characters and this value will automatically generate without having to do a run process "Application-Generate-GUID". If you don't want to use the field id 179 or you are using a previous version of Remedy ARS, then yes you would use a filter "set field" action to generate that value. Just remember to put your $PROCESS$ in front of your run process line to trigger it. i.e. GUID_Field = $PROCESS$ Application-Generate-GUID You can then reference your GUID in an email by sending out the text including that field. So, for instance, if you are sending out a URL to the users, you can send: "please visit http://<yourserver>/<yourasp.net>?GUID=$GUID_Field$ to fill out our survey". When you send that notification email, it will replace the $GUID_Field$ with the actual GUID genereated. Now, you may want to encode the special characters before you send out the email. I know that at least the pound sign (#) gets generated in the GUID. Not sure about other characters. Robert Babineau, P.Eng. xwave, a division of Bell Aliant (506) 658-7995 [EMAIL PROTECTED] Come visit us at www.xwave.com -----Original Message----- From: Shrestha, Manjari R. [mailto:[EMAIL PROTECTED] Sent: Thursday, July 26, 2007 2:45 PM Subject: Re: Using Random numbers in Remedy to send Survey instead of using the SR ID Hello Robert, Thank you for your answer. Sorry for this question but I am pretty new to Remedy. After your reply I was looking at the Guide and it said that I can use the run process Application-Generate-GUID [<GUID prefix>] in order to create a GUID. My question is do I use a filter to create a GUID and how would I be able to pass this in the link (to send in the e-mail). We are not web enabled and basically I am creating an ASP.Net application which will send an e-mail to Remedy using a template. Thank you in advance. Manjari R. Shrestha -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Babineau, Robert (xwave) Sent: Thursday, July 26, 2007 1:06 PM To: [email protected] Subject: Re: Using Random numbers in Remedy to send Survey instead of using the SR ID Why not use the GUID field? We "expire" surveys older than 1 month old and you cannot enter a survey that is already complete. That way the possibility of someone "finding" a valid survey is pretty low. Robert Babineau, P.Eng. xwave, a division of Bell Aliant (506) 658-7995 [EMAIL PROTECTED] Come visit us at www.xwave.com -----Original Message----- From: Shrestha, Manjari R. [mailto:[EMAIL PROTECTED] Sent: Thursday, July 26, 2007 1:09 PM Subject: Using Random numbers in Remedy to send Survey instead of using the SR ID Hello List, I am trying to develop Survey Application for our Customers using Remedy (They do not have remedy accounts). Instead of sending a link with SR ID will it be possible to generate a random number in remedy and use that instead of the SRID. Please advise how to do this. Thanks! Manjari R. Shrestha ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
