Hi We have just started using ITSM Version 7 and have found it a rather frustrating process to say the least with lack of documentation
The current issue we face is with the Production classification and when you get to Product level the list of products must be unique. Has anyone else foudn this to be a major restriction and if so have you managed a work around The way we have set up our product classification model requies products to appear under multiply Tier 1 and 2 options Eg Tier 1 Account Admin Tier 2 New Account Product = Remedy Tier 1 Software Tier 2 Standard Operating Enviroment Product Remedy Regards Steve Bullock _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
