They are stored in the Email Attachments form, which is linked to the Email messages form. I agree that once it's there, workflow should allow what you want to do - the question is getting the attachments there.
Rick On 7/31/07, Tony Worthington <[EMAIL PROTECTED]> wrote: > > I don't think that's the case. Aren't all incoming attachments visible in > the AR System Email Message form? Even if they're free-form emails > without using templates? > > > -- > Tony Worthington > [EMAIL PROTECTED] > 262-703-5911 > > > > Rick Cook < [EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > <[email protected]> > 07/31/2007 01:21 PM > Please respond to > [email protected] > > > To > [email protected] > cc > > Subject > Re: incoming email added as an attachment > > > > > > > ** > Seems like this should be doable. For attachments to work with email, > though, you have to enable and use email templates. I know, that's a deal > with the devil, but that's what the docs and support say. If you're ok > with the templates, the docs show how to do what you want. > > Rick > > On 7/31/07, Dan Caissie <[EMAIL PROTECTED]> wrote: > ** > I have been asked if when an email goes into Remedy to create a Ticket if > the system can also add the original email as an attachment to the ticket. > > > They are telling me this is needed for auditing, as some people are > approved requesters for new or terminated users and the auditor needs to > see the original email I'm being told. > 6.3, server 2003, SQL > Thanks > Dan Caissie > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
